Frequently Asked Questions
We strive to process and ship all orders within 1-2 business days. Delivery time will depend on your location and shipping method. Standard shipping usually takes 3-5 business days, while expedited shipping takes 1-2 business days. You will receive a tracking number once your order has shipped.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal
Yes, we offer free standard shipping on all orders over $50 within the United States. For orders under $50, standard shipping rates apply.
We offer a 30-day return policy for all items in their original condition and packaging. Please contact our customer service team at support@palomahardware.com to initiate a return.
You can request a quote by adding items to your quote list using the “Add to Quote” button on each product page. When you’re ready to submit your quote request, simply click the “Request a Quote” button on the quote list page. Our team will review your request and provide you with a quote as soon as possible.